Frequently Asked Questions

 

Queries regarding Singapore Café Week 2015

When does reservations open?

Priority reservations will be open to NOM’S members from 6 November 2015 onwards.

Reservations open to the public from 10 November 2015 onwards.

Can I cancel my reservation?

Yes, you can do so as long as you cancel your reservations more than 2 days before your reservation date. Please go under your “My Account” page and look under the “My Bookings” Section to cancel your reservations.

Can I change my reservation to another day/time/café?

If you will like to make any changes to your reservations, please cancel your previous reservation and make a new one.

 

Queries regarding NOM’S

What perks will I get?

Please refer to www.nomnom.sg/perks for the full list of perks.

How long does it take for NOM’S to reach me?

It will take between 1 to 2 weeks.

How do I use NOM’S at your partner cafes?

Simply show your card to the café staff to be entitled to your perk!

Will NOM’S expire?

Yes. The expiry date for your NOM’S will be one year from the date that you have signed up.

Can I buy NOM’S for a friend?

Yes, you can! Simply indicate your friend’s address and details under the shipping details section. You can also choose to add a gift card to accompany your gift.

Is there a 2-year NOM’S membership?

Currently no, but we will let you know once this option is up!

Queries regarding the Marketplace

Are you halal certified?

Currently, all of our marketplace partners are not halal certified.

Do you sell allergy sensitive products?

Specify your allergies and requirements in the “Order Notes” field during checkout. We will do our best to ensure that you will be satisfied.

I need to cancel or amend my order. How can I do this?

As most of the food that we sell is baked to order, we will not be able to accept any returns or last minute cancellations.

For customized orders and orders above $100, customers who cancel their order 1 week before the event will be issued a refund.

For orders below $100, customers who cancel their order 3 days before the event will be issued a refund.

Refund amount will be subjected to the discretion of Nomnom.sg (minus any incurred expenses).

Any cancellation received after that will not be entertained.

However, in the unlikely event that you receive the incorrect product, a refund or a replacement order of the same value will be provided. If you are in any way dissatisfied with the condition or quality of your bakes upon their arrival, please contact us immediately.

What is the delivery fee?
Specific timing (11am-10pm)No specific timing (11am-5pm)
Orders Below $100$20$15
Orders Above $100$15$10

 

1) Delivery (specified timing)

Choose this option if you would like to specify a timing for your food to be delivered to you.

  • Available everyday, 11am – 10pm.
  • Do allow us a grace period of 2 hours from your preferred delivery time to cater to unforeseen road conditions and weather.
  • Please ensure that you or your appointed representative will be at your chosen address to collect the food.
  • However, if you require special delivery arrangement, do not hesitate to contact us or drop us a note during your order. We will be more than happy to accommodate you whenever possible.

 

2) Delivery (NO specified timing)

This option is offered such that we will be able to consolidate orders in one area so as to reduce the transportation cost. This helps us to pass the cost savings to you.

  • Available everyday.
  • We will plan the delivery timing for you (anytime between 11am to 6pm).
  • Do allow us a grace period of 2 hours from the estimated delivery time to cater to unforeseen road conditions and weather.
  • Please ensure that you or your appointed representative will be at your chosen address to collect the food.
What happen if I am not at delivery location during the scheduled delivery timing?

Please ensure that you or your representative is at your delivery location during the scheduled delivery date. Please allow us a grace period of 2 hours from your delivery timing.

In the event where no one is at the delivery address to collect the food,

  • Dried food (e.g. cookies): A surcharge of $20 for the next scheduled delivery
  • Other food type (e.g cupcakes): For hygiene purpose, the food would be thrown away and the amount paid would be forfeited.
Can I do a self-collection?

Yes you can! However, our self-collection option is only available for some items. Please refer to the individual product page to check if the option is available for that product. Please also note that collection will be done at the respective cafes and during their operating hours.

Queries Regarding Payment

Can I pay for my order upon delivery?

To ensure that our bakes do not go to waste in the event of it being a prank order, we collect full payment upon ordering.

What payment methods do you accept?

All purchases made on Nomnom.sg will only be processed and fulfilled after payment. Payment can be made via Bank Transfer, DBS Paylah, Dash, SmoovPay or PayPal.

If you select bank transfer as your preferred payment method, you should receive an email with our bank details after you checkout. Do indicate your order number during bank transfer for reference, and email us once you have made the transfer. Order will only be processed after receipt of the money.

Nomnom.sg will send a confirmation email within 48 hours upon receipt of the payment to confirm the order details as well as the delivery/pick up information. This email will also serve as a receipt.

Please take note that for SmoovPay and PayPal options, additional charges apply.

Queries Regarding Your Order

I haven’t received my confirmation email. What can I do?

We will send the confirmation email within 24 hours upon receipt of payment. Occasionally our confirmation email may find its way into your spam or trash folder. Please check these folders. If a confirmation does not arrive within 24 hours upon payment, please drop us an email together with your order number we will help you track the order.

I’ve noticed an error in my order confirmation. What can I do?

If your order confirmation has an error, please contact us immediately. We will get back to you as soon as possible.

I received an On-Hold status for my order. What does it mean?

It means that we have yet to receive your payment.

I received a Processing status for my order. What does it mean?

It means that we have already received your payment, and you can look forward to your delivery!

I received a Completed status for my order. What does it mean?

It means your order has been delivered and already sent out. Once your order is completed, you may leave a review to provide feedback to the vendors or information for other users!

Other General Queries

Are your products baked fresh?

All our products are baked to order. Refer to the pamphlet that comes with The NOM Box or the respective product page in the Marketplace to find the best consumed by date for the products.

Why do you have limited stock of products?

As all our desserts are baked and decorated by hand, our partners are unable to bake in large quantities. Therefore, to avoid disappointment, we would like to encourage you to place large orders or customized orders in advance. This will also allow us to provide you with the best service possible.

Can I be one of your partners?

Sure, as long as you are baking in a NEA licensed kitchen and your desserts are tasty! =) Just drop us an email and we will get back to you shortly.

Do you have a physical store?

Unfortunately, we do not have one.

Do you deliver to Sentosa and Jurong Island?

We currently do not deliver to offshore islands (including Sentosa and Jurong Island) and any restricted areas.

NOM’S Club

Meet NOM'S, the premier cafe-hopping membership club! With NOM'S, your gastronomic experience gets even sweeter because of the perks and privileges that are available to you as a NOM'S member.

We have strived hard to make this possible, and we hope that you enjoy it.

Cart